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Hillhead Family Practice33 Stewartstown RoadBelfast, BT11 9FZTel: 028 9028 6800
Patients waiting for test results can ring the Surgery at any time.
If the results are back and are marked with no further action, a member of the Reception team should be able to assist.
On occassion, a Doctor or Nurse may wish to speak to you personally about your results.
If the clinician is not available to take your call, you will be asked to leave your telephone number and your call will be returned as soon as possible, alternatively Reception can make an appointment for you to see a GP or Nurse if preferred.
Please note, In order to maintain confidentiality; results can only be given to the patient themselves or in the case of children, the child's parent or guardian.
The surgery aims to deliver high quality service to all of our patients.
We have devised a number of policies to assist staff and to inform patients on how we aim to provide treatment.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact David Fowler Practice Manager.
DNA (Did Not Attend) Policy
The issue of Did Not Attends (DNAs) is a huge problem in the NHS and is a frustration for both patients waiting to get an appointment and for those working in the Practice.
On average the Practice has approximately 120 missed appointments every month, i.e. the patient does not show up for the appointment and does not contact the surgery in advance to cancel or change the appointment.
In an attempt to try and address this problem we have agreed the following policy:
The practice is open to comments and suggestions and recognises that speed, sympathy and a willingness to listen may be all that is necessary to resolve a complaint.
We always try to offer you the best service possible, but there may be times when you feel that this has not happened. If something has gone wrong or fallen below standard, we welcome the opportunity to discuss this issue with you.
You can get further details of the complaints procedure by downloading the document below.