Appointments

Morning Surgery

All clinicians operate a booked appointment system with appointments being made available up to 24 hours in advance. These booked appointments are for acute illness and are not available for routine medical reviews. They can be booked by telephoning the Reception Team on the number above.

A number of appointments will be made available on the day for those patients who require same day access for emergencies or urgent medical conditions.

Afternoon Surgery

The surgery operates afternoon booked appointments that can be booked a number of weeks in advance.

If your problem is urgent please mention this to the receptionist and we will deal with it as soon as possible. 

We try to keep to scheduled times, but please accept our apologies if we are running late. This may occur occasionally due to serious illness or an emergency.

If you are unable to keep your appointment, please let us know as soon as possible so that we may offer it to someone else.

Telephone Access

We now offer a GP call back service. If you would like to speak to a GP you can telephone from 8.00am, leave your contact details and a GP will call you back.

Home Visits

We encourage patients to be seen at the surgery, where more facilities are available for diagnosis and treatment. If you are too ill to come to the surgery, a home visit can be arranged by telephone. We do home visits after morning surgery, so it would be helpful if you could telephone before 11.30 am. Please give the name, address and telephone number of the patient, together with a brief description of symptoms, so that we can give priority to urgent illness. If you feel it is an emergency, please ask to speak to the doctor.

The GP Out of Hours service is responsible for providing services between 6.00pm and 8.00am, Monday to Friday and all weekend. You may contact the doctor on call by telephoning 028 9074 4447.

Test Results

Patients waiting for test results can ring the Surgery at any time.

If the results are back and are marked with no further action, a member of the Reception team should be able to assist.

On occassion, a Doctor or Nurse may wish to speak to you personally about your results.

If the clinician is not available to take your call, you will be asked to leave your telephone number and your call will be returned as soon as possible, alternatively Reception can make an appointment for you to see a GP or Nurse if preferred.

Please note, In order to maintain confidentiality; results can only be given to the patient themselves or in the case of children, the child's parent or guardian.

On-Line Access

Using The Online Services

We now offer patients the use of a secure web site on the Internet to:

HOW DO I REGISTER FOR EMIS ACCESS?
You must be a fully registered patient, and need a letter from us containing personalised access codes . To get this letter you need to come to Reception and ask for Registration for EMIS Access.

Alternatively you can click on the link below and download a copy of the registration form. Once completed, please return to Reception

Web Access Registration

HOW DO I GET ONTO EMIS ACCESS?
You can visit this page by clicking on the following image from anywhere in this website.

Click Here to order your repeat prescription online

 Click Here to book/cancel your appointment online

The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.

REPEAT PRESCRIPTION REQUESTS
If one of our doctors has arranged a repeat prescription for you, and the review date has not expired, then you can use EMIS Access to request a repeat. Prescriptions can be collected two full working day after request. Once you have logged onto EMIS Access you can view any medication items by clicking List of your repeat medication in the Repeat Prescriptions section of the screen. Tick the items you require and then click Make Request. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.

VIEWING YOUR CONTACT INFORMATION
Clicking on View/Update Your Contact Info (opposite Welcome on the EMIS Access home page) will show the current details we hold for you. If you need to make any changes click Edit but please note the following points which are very important: Your address: Your address may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If you address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).

E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.

SECURE MESSAGING
The EMIS Access messaging system provides an encrypted secure method of communicating electronically with us. Click on Send a message to your surgery. Complete the subject line, and enter your message in the message field. Your message is limited to around 450 characters. The EMIS Access home page tells you whether you have messages. You can then click to view them Important notes: a copy of your message and our reply will also be attached automatically to your medical record. We aim to respond to your secure message within 2 to 3 working days.