To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 028 9028 6800, Monday to Friday from 8am

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - Patient Access
• phone us on 028 9028 6800, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

If you are unable to keep your appointment, please let us know as soon as possible so that we may offer it to someone else.

To cancel your appointment:

• using the GP online system – Patient Access
• phone us on 028 9028 6800, Monday to Friday from 8am

The issue of Did Not Attends (DNA's) is a huge problem in the NHS. In an attempt to try and address this problem we have agreed a policy which can be viewed here.

The GP Out of Hours service is responsible for providing out of hours services. If you need a doctor urgently, you may contact the doctor on call by telephoning:

• North and West Belfast - Contact 028 9074 4447
• South and East Belfast - Contact 028 9079 6220
• Lisburn Area - Contact 028 9260 2204

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

We encourage patients to be seen at the surgery, where more facilities are available for diagnosis and treatment. If you are too ill to come to the surgery, a home visit can be arranged by telephone. We do home visits after morning surgery, so it would be helpful if you could telephone before 11.30am. Please give the name, address and telephone number of the patient, together with a brief description of symptoms, so that we can give priority to urgent illness. If you feel it is an emergency, please ask to speak to the doctor.