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Noticeboard

The Surgery will close at 1pm on Thursday 19th October 2017 for Staff Training.

Latest News

GP Telephone consultations are changing!!!!

From 29th January we will be stopping the 12 noon GP telephone consultations.

Instead you will be able to ring and request a call back from a GP.

  

 

If you wish to speak to a doctor you can leave your name and telephone number with the receptionist and the doctor will telephone you back.

How do I request a call back from the GP?

You can telephone the surgery each morning from 8.30am to request a call back from the GP. A total of 6 telephone appointments are available each morning for each GP.

If you are telephoning the surgery about a medical emergency, please advise the Receptionist immediately as a call back may not be suitable.

 

Can I request a call from a specific GP?

Unfortunately, patients cannot request a particular GP. The requests will be filled in the same manner as the current morning surgery.

 

Why is the Receptionist asking questions about my request for GP call back?

A request for a telephone call may not always be appropriate. The Reception Team have been trained to ask certain questions to ensure that all patients receive the most appropriate care, within the most appropriate timescale.

If you feel that an issue is private and you do not wish to say what this is, then this will be respected by the Reception Team.

When will the doctor call me?

The doctor will usually call you back before 12 noon. However, on occasion the doctor may be held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details.

 

What happens if I miss the return call from the GP?

All calls made from the practice come from a blocked number.

 

The GP will attempt to make contact with you before 12 noon; however workload pending, you may receive a call earlier or later than expected.

If the GP is unable to make contact, if possible, they will leave a voicemail advising that they will try again to make contact.

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Why does the Receptionist ask questions??

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Travel Advice / Vaccination service
Going on holiday and need travel advice/vaccinations?

Please click on the link to take you to our travel advice / guidance click here

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Patient Satisfaction Survey

We have recently completed our annual patient satisfaction survey. Results can be accessed by clicking on "Patient Participation" on our homepage.

2018 Survey results:

93.16% of those surveyed would recommend the practice to someone who has moved into the local area

4.35% of those surveyed would not recommend the practice.

The surgery will review these results and the comments made by patients with the view to improving the service we offer to our patients.

 Comparison to previous years:

Year

Would recommend

Unlikely to recommend

2017/2018

93.16%

4.35%

2016/2017

88.60%

4.99%

2015/2016

92.00%

4.00%

2014/2015

88.30%

9.80%

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Men B Vaccination
The new Meningitis B vaccination will be available for babies and will now form part of the routine vacination schedule. Please click on the link below for more information
Men B Factsheet
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Men ACWY Vaccination 

The new Meningitis ACWY vaccination is now available to all patients who are going to University for the First time in Sept/Oct or those aged 18-19 years old.

Please follow the link below for more details
Men ACWY  

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DNA (did not attend) Policy

There is great pressure on appointment availability.  Our policy is to encourage patients to attend for any booked appointment made.

Please click here for more information on how we manage missed appointments. 

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Minor Ailments Service

Did you know that many minor ailments can be dealth with directly by your local Pharmacist?


Please click on the link below for more details

http://www.hillheadfamilypractice.co.uk/info.aspx?p=2

 

 
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