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Noticeboard

The Surgery will close at 1pm on Thursday 19th October 2017 for Staff Training.

Welcome to Hillhead Family practice

At the Hillhead Family practice in Belfast the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Our Mission Statement is to provide a caring patient-centred service, combining health care and health promotion

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Tel

GP Telephone consultations are changing!!!!

From 29th January we will be stopping the 12 noon GP telephone consultations.

Instead you will be able to ring and request a call back from a GP.

  

 

If you wish to speak to a doctor you can leave your name and telephone number with the receptionist and the doctor will telephone you back.

How do I request a call back from the GP?

You can telephone the surgery each morning from 8.30am to request a call back from the GP. A total of 6 telephone appointments are available each morning for each GP.

If you are telephoning the surgery about a medical emergency, please advise the Receptionist immediately as a call back may not be suitable.

 

Can I request a call from a specific GP?

Unfortunately, patients cannot request a particular GP. The requests will be filled in the same manner as the current morning surgery.

 

Why is the Receptionist asking questions about my request for GP call back?

A request for a telephone call may not always be appropriate. The Reception Team have been trained to ask certain questions to ensure that all patients receive the most appropriate care, within the most appropriate timescale.

If you feel that an issue is private and you do not wish to say what this is, then this will be respected by the Reception Team.

When will the doctor call me?

The doctor will usually call you back before 12 noon. However, on occasion the doctor may be held up in surgery and may not be able to call you until later. If you are in any doubt, please call back and ask the Receptionist for further details.

 

What happens if I miss the return call from the GP?

All calls made from the practice come from a blocked number.

 

The GP will attempt to make contact with you before 12 noon; however workload pending, you may receive a call earlier or later than expected.

If the GP is unable to make contact, if possible, they will leave a voicemail advising that they will try again to make contact.

 

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Patient Online Access

Did you know that you can book/cancel appointments and order repeat medications online?

Please click on the "Online Services" link on the right of this screen to access the service.

 Online Registration

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The Healthcare Assistant is available every morning in Open Surgery from :

8:30am - 11:00am

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***APPOINTMENT UPDATE February 2018***

Did you know that 187 patient appointments were missed last month due to people not attending! 

In 2017, we had a total of 1570 missed appointments!

In 2016, we had a total of 1263 missed appointments!

In 2015, we had a total of 1445 missed appointments!

In 2014, we had a total of 1578 missed appointments!

We understand that sometimes your plans change. If you can't keep your appointment, please contact the Surgery and let us know.

 

 


Carewell Is Here CLICK HERE

 


 

 

 

For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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